Privacy Policy
Last updated: 30 August 2026
1. About This Privacy Policy
Excellent Sense Pty Ltd (ABN 36 168 974 945) respects the privacy of individuals who interact with us.
This Privacy Policy explains how we collect, use, disclose, store and otherwise handle personal information.
In this Privacy Policy, “Excellent Sense”, “we”, “us” and “our” mean Excellent Sense Pty Ltd.
Excellent Sense Pty Ltd may conduct business through one or more registered business names. Those business activities may maintain separate or additional privacy information where their information-handling practices differ from those described in this Privacy Policy.
This Privacy Policy applies specifically to the Excellent Sense website and Excellent Sense corporate and administrative activities.
2. Scope
This Privacy Policy applies to personal information we collect through:
- the Excellent Sense website;
- our contact form;
- direct correspondence with us;
- contractual and business relationships;
- payment and financial administration;
- professional advisers and service providers; and
- other corporate or administrative activities of Excellent Sense Pty Ltd.
The Excellent Sense website is primarily a corporate information and contact point.
It does not currently use website analytics, advertising pixels, behavioural tracking, heatmaps, session-replay technologies or similar marketing analytics tools.
3. Applicable Privacy Law
We handle personal information in accordance with applicable Australian privacy and data protection laws.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us or to a particular activity, we seek to comply with those obligations.
We also seek to apply reasonable and transparent information-handling practices across our activities whether or not a particular statutory obligation applies.
4. Personal Information We May Collect
Because the Excellent Sense website has limited functionality, the personal information we collect through the website is generally limited.
Contact Information
When you contact us, we may collect information such as:
- your name;
- email address;
- telephone number, if provided;
- organisation or company name, if provided;
- subject of your enquiry; and
- information contained in your message.
Business and Contractual Information
Where Excellent Sense Pty Ltd enters into or administers a business relationship, we may also collect information such as:
- business contact details;
- job title or role;
- contractual correspondence;
- invoices and payment records;
- transaction details;
- supplier or contractor information; and
- other information reasonably required to administer the relationship.
Financial and Payment Information
Excellent Sense Pty Ltd may use banking, payment or financial service providers in connection with business transactions.
Payment information may be processed directly by third-party payment providers such as banks, Stripe, PayPal or similar providers.
We do not generally need to retain complete payment-card details ourselves where they are processed by an external payment provider.
Technical Information
Like most websites and hosting environments, our web server or hosting provider may automatically record limited technical information required for security, troubleshooting and normal website operation.
This can include information such as:
- IP address;
- browser type;
- date and time of access;
- requested pages; and
- basic server log information.
We do not currently use this information for behavioural advertising or marketing profiling.
5. How We Collect Personal Information
We primarily collect personal information directly from you when you:
- submit our contact form;
- email or otherwise communicate with us;
- enter into a contract or other business relationship with us;
- provide information for invoicing or payment purposes; or
- otherwise provide information to Excellent Sense Pty Ltd.
We may also receive personal information from:
- activities conducted under our registered business names;
- clients;
- suppliers;
- contractors;
- professional advisers;
- banks or payment providers;
- government authorities; or
- other parties where reasonably necessary and permitted by law.
6. Why We Collect and Use Personal Information
We may collect, hold and use personal information to:
- respond to enquiries;
- communicate with you;
- administer contracts and business relationships;
- manage suppliers and contractors;
- issue and manage invoices;
- process or reconcile payments;
- maintain accounting and corporate records;
- manage legal and regulatory obligations;
- obtain professional advice;
- protect our legal interests;
- maintain website and information security; and
- conduct the ordinary corporate and administrative activities of Excellent Sense Pty Ltd.
We do not use the Excellent Sense website as a behavioural advertising or audience-profiling platform.
7. Contact Form Information
If you submit an enquiry through the Excellent Sense website contact form, the form is handled using AnyChat, a third-party communication and contact-form service provider.
Information you provide through the form may include:
- your name;
- email address;
- telephone number, if provided;
- organisation or company name, if provided;
- subject of your enquiry; and
- the content of your message.
We use this information primarily to:
- receive and respond to your enquiry;
- communicate with you about the matter you raised; and
- maintain an appropriate business record of the communication where necessary.
AnyChat may process information on our behalf in order to transmit and manage your enquiry. Its own infrastructure, security practices and privacy arrangements may therefore also apply to that processing.
Please do not submit sensitive personal information through the contact form unless it is reasonably necessary for your enquiry.
If your enquiry relates to a service provided through a registered business name operated by Excellent Sense Pty Ltd, we may handle or refer the enquiry internally through the appropriate business function.
8. Cookies and Tracking Technologies
The Excellent Sense website does not currently use analytics, advertising or behavioural-tracking cookies such as Google Analytics, Meta Pixel, LinkedIn Insight Tag, Microsoft Clarity or similar technologies.
The website may nevertheless use limited technical functionality that is strictly necessary for normal website operation, security, hosting or form submission.
If we introduce analytics, advertising or similar tracking technologies in the future, we will update this Privacy Policy as appropriate.
9. Search Engines and Public Visibility
The Excellent Sense website is currently configured so that search engines are discouraged or prevented from indexing the website.
This is a website configuration choice and does not itself constitute a privacy or security guarantee.
Information submitted directly through the website is handled in accordance with this Privacy Policy regardless of whether the website is indexed by search engines.
10. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- contact-form and communication service providers, including AnyChat;
- website or hosting providers;
- email providers;
- banks and payment processors;
- accountants and bookkeepers;
- legal advisers;
- insurers;
- contractors;
- technology service providers;
- government agencies or regulators where required or authorised by law; and
- activities conducted under a registered business name of Excellent Sense Pty Ltd where necessary to deal with your enquiry or business relationship.
We do not sell personal information as a business model.
11. Registered Business Names and Internal Sharing
Excellent Sense Pty Ltd may conduct different business activities through registered business names.
Where appropriate, personal information received by Excellent Sense Pty Ltd may be made available internally for activities conducted under one of those registered business names where:
- it is relevant to your enquiry or relationship;
- it is reasonably necessary for the purpose for which the information was provided; or
- another lawful basis applies.
Where an enquiry relates to a service delivered through a registered business name, that enquiry may be handled through the relevant business function while Excellent Sense Pty Ltd remains the underlying legal entity.
12. Overseas Processing and Service Providers
Some technology, communication, payment, cloud or professional service providers used by Excellent Sense Pty Ltd may operate or store information outside Australia.
As a result, personal information may be processed or stored in countries other than Australia.
Where Australian privacy legislation applies to a relevant overseas disclosure, we seek to handle that disclosure in accordance with applicable requirements.
Where practicable and legally required, we may provide information about the countries in which overseas recipients are likely to be located.
13. Security
We take reasonable technical, organisational and administrative measures designed to protect personal information against:
- misuse;
- interference;
- loss;
- unauthorised access;
- unauthorised modification; and
- unauthorised disclosure.
Measures may include:
- access controls;
- authentication;
- security software;
- reputable hosting and technology providers;
- backups;
- restricted account access; and
- internal information-handling practices.
However, no website, email system, internet transmission or information system can be guaranteed to be completely secure.
14. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for:
- responding to enquiries;
- managing business relationships;
- contractual administration;
- financial and accounting records;
- compliance with legal or regulatory requirements;
- resolving disputes; or
- protecting legitimate legal interests.
When information is no longer reasonably required, we may securely destroy, delete or de-identify it, subject to applicable legal and technical requirements.
15. Access and Correction
You may contact us if you wish to request:
- access to personal information we hold about you; or
- correction of personal information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
In some circumstances, access may be restricted where permitted or required by law.
16. Privacy Enquiries and Complaints
If you have a question or concern about how Excellent Sense Pty Ltd has handled your personal information, please contact us through the Contact page on our Website.
We will seek to investigate and respond within a reasonable period.
Where the Privacy Act 1988 (Cth) applies and you are dissatisfied with our handling of a privacy complaint, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
17. Third-Party Websites and Services
The Excellent Sense website may contain links to third-party websites or services.
Those organisations operate under their own terms and privacy practices.
We are not responsible for the privacy practices or content of independent third-party websites.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- our business;
- website functionality;
- information-handling practices;
- service providers; or
- legal requirements.
The current version will be published on the Excellent Sense website with an updated revision date.
19. Contact
For privacy enquiries, access or correction requests, or complaints, please use the Contact Us button or Contact page on the Excellent Sense website.